Viewing entries in
Verint
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that it has been recognised as the leading workforce management (WFM), quality monitoring (QM) and analytics solutions provider in Asia Pacific (APAC) by the research firm Frost & Sullivan.
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.*
Too many businesses are still focusing on solely upgrading telephony-first contact centres when trying to transform CX, according to a new Playbook from global research and advisory company Ecosystm and Verint® (Nasdaq: VRNT), The Customer Engagement Company®.
The ‘Transforming Experiences to Win in the New CX Era’ interactive Playbook reveals that in Asia Pacific, contact centres continue to struggle with orchestrating channels seamlessly. Customers now initiate 70% of interactions through asynchronous tools and social media apps, rather than calling into a contact centre. Genuine CX transformation needs to go beyond a telephony-focused cloud contact centre solution to embrace an Open CX approach.
Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings.
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, powering 85 percent of the Fortune 100 companies and thousands of brands worldwide, today will demonstrate its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier customer engagement event in Las Vegas.
Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Enterprise Workforce Management Product and Market Report*.
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced an expanded partnership with Google Cloud to help organisations improve contact centre performance through the integration of Google Cloud's Contact Centre AI and Verint Customer Engagement Platform.
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that Verint Voice of the Customer (VoC) Analytics™ is a leader in Frost & Sullivan’s Frost Radar for Voice of Customer Analytics 2022 Report.
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that Startekâ is leveraging Verint Speech Analytics™ to derive insights from the company’s more than 500 million annual customer interactions.
Verint®(Nasdaq: VRNT), The Customer Engagement Company™, and Zoom Video Communications, Inc. today announced an expanded partnership to help organisations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center.
T:+61 (2) 8905 0995 PO Box 181, Cammeray NSW 2060
info@einsteinz.com.au
