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Digital workforce
Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism (AIM: PRSM) today announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic and engaging, to better serve customers.
Raising the bar and taking intelligent automation to the next level, Blue Prism (AIM: PRSM) is upskilling its digital workforce with new capabilities to deliver greater value. With new innovations such as Decipher IDP, Blue Prism DX e-commerce capabilities and overall platform improvements, the digital workforce of the future is here now, enabling enterprises to drive greater operational efficiencies through automation.
Building on a legacy of delivering enterprise-grade Robotic Process Automation (RPA) capabilities, Blue Prism today announced v6.7 of its Digital Workforce along with industry first integrations and new features to its Digital Exchange (DX), an intelligent automation “app store” and online community. These new capabilities and features are designed to help users automate the most complex business processes, quickly and at scale, while maintaining the highest security standards.
Blue Prism (AIM: PRSM), a leader in Robotic Process Automation (RPA), and Oracle have announced enhanced integrations to deliver advanced RPA, Artificial Intelligence (AI) and machine-learning technology for business critical enterprise applications. This integration of Blue Prism’s connected-RPA platform with Oracle’s solutions creates a Digital Workforce that can optimise workloads to accelerate the speed and accuracy of data integration, aggregation and analysis—at scale. Blue Prism is a Gold level member of Oracle PartnerNetwork (OPN).
Looking to provide greater flexibility and access to its digital workforce, Blue Prism (AIM: PRSM) today launched its new online community while also adding ecommerce capabilities to its Digital Exchange (DX), making it easier for organisations to deploy and scale their intelligent automation solutions.
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